CID understands the need for immediate support for your office IT needs, but we also know that the expense of a full time IT staff can be cost prohibitive. Thats why we offer our Service Agreement packages. Our packages guarantee you support when you need it, giving you the benefits of a full-time IT staff at a part-time cost. If you are interested in one of our packages or have a question for our team, please feel free to email us or call at 512-458-3282. Our team is ready to help your business get back to business.

Features

  • Remote network management
  • On site service and administration
  • Carryover of hours accrued from month to month within contract period and within consecutive contract periods
  • Same day response
  • Phone support (available to a customer’s IT Department)
  • Extra hours can be purchased each month at contract hourly rate
  • Can upgrade contract at anytime
  • Can downgrade contract one time within a 12 month period
  • Microsoft Certified technicians with a minimum certification of MCP
  • Maintenance Documentation (Extensive and detailed logging for systems and servers)

Benefits

  1. Lower hourly rate than non-contract rate
  2. Rate Lock-in for hours that exceed number of hours in contract
  3. Increased Uptime resulting in worker productivity
  4. Reduce risk of losing business data
  5. Easier to plan and to project budgets for information technology hardware, software, and service
  6. Be advised on current and new technology costs, benefits and pitfalls
  7. Peace of Mind from knowing that you are properly maintaining computers and the network system(s)
  8. Increased Security from viruses, hackers, and unauthorized use
  9. Continuous Improvement in the application of information technology
  10. Effectively Manage Fluctuations in IT staff work load
  11. Convenience of having an IT staff member without having paying employee benefits
  12. Flexibility in how service hours can be applied including:
    • Data backup setup and maintenance
    • Remote access setup via a VPN, VNC, or PC Anywhere
    • Special Projects such as: installing new hardware, software, IT consulting, or IT project management
  13. More return value from technology investments
  14. More service value as a result of having an ongoing long-term relationship with a Technician that has been assigned to your account.

This contract entitles you to discounted hourly rates, based on the level of usage you wish to purchase. You may purchase a 5, 10, or 20 hour contract for the prepaid monthly charges listed below. Additional hours may be purchased at the indictaed hourly rate.

Hours Per Month
Hourly Rate
Prepaid Monthly Charge
5 Hr. Contract
$95
$425
10 Hr. Contract
$90
$750
20+ Hr. Contract
$85
$1300



3 Month Trial Service Agreement

  • No long-term commitment
  • Try out the service before going on contract
  • Rate lock-in for 3 month trial period
  • Can upgrade at anytime within 3 month trial period. When upgrading the new contract period is 12 months minus the amount time already used in the 3 month trial period. Example: upgrade at the end of 3 months and the contract period is only 9 more months from the upgrade date.
  • At end of 3 month trial period must sign contract to receive lower rate.